1. Introduction & Commitment to Privacy
Apex Equine Nutrition LLC ("we," "our," or "us"), operating the official store at evigorhorse.com, is dedicated to safeguarding the personal information and privacy of our customers. This Privacy Policy describes how we collect, store, utilize, and protect your information when you access our website or order VigorHorse products.
2. Personal Data We Collect
When you initiate a purchase on our store, we collect necessary order fulfillment details including your full name, shipping destination, billing address, email address, and phone number. We do not store or retain full payment card numbers on our servers; payment card data is processed directly via secure, PCI-DSS compliant third-party payment gateways utilizing 256-bit encryption.
3. How Information Is Utilized
The personal information you supply is utilized solely for legitimate business operations:
- Processing, packing, and dispatching your VigorHorse order from our warehouse;
- Transmitting automated shipment tracking updates and order receipts;
- Providing responsive customer support and processing 60-day refund requests;
- Detecting and mitigating payment fraud and securing our checkout architecture.
4. Information Sharing & Non-Sale Commitment
We do not sell, rent, or trade your personal information to third-party marketing brokers. Operational data is shared solely with trusted delivery carriers (USPS, FedEx) and secure payment processors to deliver your order.
5. Cookies & Tracking Technologies
Our store utilizes standard technical cookies to maintain your shopping cart state, recall selected package tiers, and analyze aggregate store traffic. You may disable cookies through your browser preferences, though doing so may limit your ability to complete checkout smoothly.
6. Data Security & Contact
We implement robust security safeguards to protect your personal data against unauthorized access. For privacy inquiries, contact our team at [email protected] or mail Apex Equine Nutrition LLC, 108 Wild Basin Rd S, Suite 250, Austin, TX 78746.