Shipping Speeds, Tracking & Returns

Fulfillment Timelines & Delivery Speeds

We take pride in fast, reliable domestic shipping. Every order placed through evigorhorse.com is processed and dispatched from our central warehouse facility in Austin, Texas within 24 business hours of payment confirmation.

• Standard U.S. Shipping: Delivered in 3 to 5 business days via USPS Priority Mail or FedEx Ground.
• Free Shipping Threshold: All 6-bottle package orders automatically receive Free Standard U.S. Shipping ($19.99 value).
• Order Tracking: As soon as your order is packaged, an automated email containing your tracking link is dispatched to your provided email address.
• Discrete Packaging: Shipments arrive in plain, unmarked boxes with zero mention of product names or male health indications on the shipping label.

Our 60-Day Refund Policy Step-by-Step

Every purchase is protected by our unconditional 60-day money-back guarantee. If you are unsatisfied for any reason, follow these simple steps to claim your refund:

1. Contact Our Support Desk: Send an email to [email protected] or call +1 (512) 648-2914 within 60 days of delivery. Include your full name and order confirmation number.
2. Receive Your Return RMA: Our Austin team will issue a Return Merchandise Authorization (RMA) number and provide the designated return warehouse address.
3. Return the Bottles: Ship your remaining jars-including opened, used, or completely empty bottles-back to our facility.
4. Receive Your Refund: Once the tracking confirms arrival, we credit 100% of your purchase price back to your original payment method within 3 to 5 business days.

Austin Customer Support Desk

Have a question about tracking, order adjustments, or botanical ingredients? Our knowledgeable team is based in Austin, Texas: