1. The 60-Day 100% Money-Back Guarantee
At VigorHorse, customer satisfaction is our top priority. We stand behind our botanical formula with an iron-clad 60-Day Money-Back Guarantee. If you are not completely satisfied with your stamina, physical drive, or overall vitality improvements after using VigorHorse, you are entitled to a 100% refund of your product purchase price.
2. Guarantee Eligibility & Window
Your 60-day guarantee begins on delivery. You have two full months (60 days) to evaluate the formula. Our guarantee explicitly covers opened, partially used, and completely empty bottles.
3. Step-by-Step Return Instructions
To process your refund efficiently, please follow this four-step procedure:
- Initiate Contact: Reach out to our customer care team at [email protected] or call +1 (512) 648-2914 within 60 days of delivery. State your name, order number, and reason for return.
- Obtain Return RMA: Our desk will issue a Return Merchandise Authorization (RMA) code and provide our Texas fulfillment center return address.
- Package & Ship Bottles: Place all original bottles (whether full, partially used, or empty) into a secure mailer and ship them back using a trackable shipping method.
- Receive Full Refund: Once our fulfillment facility receives and scans your return parcel, we will issue a full refund to your original payment card within 3 to 5 business days.
4. Fees & Exclusions
We do not charge restocking fees or penalties. You receive a 100% refund of the purchase price paid. Return shipping to our warehouse is customer responsibility.
5. Contact Support
If you have questions regarding an existing return or need assistance with your RMA code, contact Apex Equine Nutrition LLC at [email protected] or +1 (512) 648-2914 (Monday - Friday, 9:00 AM - 6:00 PM CST).